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What type of files are supported in Knowledge Hub?

A
Written by Aishwarya Gupta
Updated over a week ago

Dock supports a wide range of file types so you can upload your internal documentation in whatever format your team already uses.

Here’s what you can upload:

  • PDFs (.pdf)

  • Microsoft Word (.doc, .docx)

  • Text files (.txt)

  • Markdown (.md)

How Dock uses these files:

Dock reads the content of these files and uses it to:

  • Answer questions

  • Draft responses

  • Follow step-by-step processes

  • Apply policies and internal rules

You don’t need to do any formatting or tagging. Just upload, and Dock will automatically process the content.

📌 Tip: For best results, make sure your documents are clearly written and up to date.

Have a file format you don’t see listed? Reach out to us and we’ll help you find a workaround.

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